Shipping Policy
Shipping Policy
At Esence Store, we are committed to providing fast and reliable shipping to ensure that you receive your orders in a timely manner. Please review our shipping policy below for more information:
1. Processing Time
- Orders are typically processed and shipped within 24 to 48 hours of payment confirmation, excluding weekends and holidays.
2. Shipping Methods
- We offer several shipping options to accommodate your needs, including standard shipping and expedited shipping.
3. Delivery Time
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Standard Shipping: Our standard shipping option typically delivers within 3 to 7 business days, depending on your location.
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Expedited Shipping: For customers who need their orders sooner, we offer expedited shipping with delivery within 24 to 48 hours from the time of shipment.
4. Shipping Rates
- Shipping rates are calculated based on the weight of your order and the shipping method selected during checkout. You can view the shipping cost for your order at the checkout page before completing your purchase.
5. Order Tracking
- Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to track the status of your shipment on our website or through the carrier's website.
6. Shipping Restrictions
- Please note that we currently only offer shipping within GCC. We do not ship to PO Boxes or APO/FPO addresses at this time.
7. Delivery Issues
- In the rare event that your order is delayed or lost in transit, please contact our customer support team at info@esence.store. We will work with the shipping carrier to resolve the issue and ensure that you receive your order as soon as possible.
8. International Shipping
- For international orders, please be aware that customs clearance procedures may cause delays beyond our original delivery estimates. Any customs duties, taxes, or import fees incurred are the responsibility of the recipient.
9. Contact Us
- If you have any questions or concerns about our shipping policy, please don't hesitate to contact us at info@esence.store Our customer support team is here to assist you.