Return Policy
Return Policy
At Esence Store, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free return policy. Please review the following guidelines:
1. Eligibility
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To be eligible for a return, your item must be unused, in its original packaging, and in the same condition that you received it.
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Items must be returned within 5 to 7 working days of the purchase date.
2. Return Process
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To initiate a return, please contact our customer support team at info@esence.store with your order number and reason for the return.
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Our customer support team will provide you with a return authorization and instructions for returning the item.
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Please securely package the item and ship it back to us at the address provided by our customer support team.
3. Refunds
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Once we receive your returned item, we will inspect it to ensure that it meets our return eligibility criteria.
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If your return is approved, we will process a refund to your original method of payment within 5 to 7 business days. Please note that shipping costs are non-refundable.
4. Exchanges
- If you would like to exchange an item for a different size, color, or style, please follow the return process outlined above and place a new order for the desired item.
5. Damaged or Defective Items
- If you receive a damaged or defective item, please contact us immediately at info@esence.store. We will arrange for a replacement or refund as soon as possible.
6. Final Sale Items
- Certain items may be marked as final sale and are not eligible for return or exchange. These items will be clearly indicated on the product page.
7. Contact Us
- If you have any questions or concerns about our return policy, please don't hesitate to contact us at info@esence.store Our customer support team is here to assist you.