Return Policy

 

Return Policy

At Esence Store, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free return policy. Please review the following guidelines:

1. Eligibility

  • To be eligible for a return, your item must be unused, in its original packaging, and in the same condition that you received it.

  • Items must be returned within 5 to 7 working days of the purchase date.

2. Return Process

  • To initiate a return, please contact our customer support team at info@esence.store with your order number and reason for the return.

  • Our customer support team will provide you with a return authorization and instructions for returning the item.

  • Please securely package the item and ship it back to us at the address provided by our customer support team.

3. Refunds

  • Once we receive your returned item, we will inspect it to ensure that it meets our return eligibility criteria.

  • If your return is approved, we will process a refund to your original method of payment within 5 to 7 business days. Please note that shipping costs are non-refundable.

4. Exchanges

  • If you would like to exchange an item for a different size, color, or style, please follow the return process outlined above and place a new order for the desired item.

5. Damaged or Defective Items

  • If you receive a damaged or defective item, please contact us immediately at info@esence.store. We will arrange for a replacement or refund as soon as possible.

6. Final Sale Items

  • Certain items may be marked as final sale and are not eligible for return or exchange. These items will be clearly indicated on the product page.

7. Contact Us

  • If you have any questions or concerns about our return policy, please don't hesitate to contact us at info@esence.store Our customer support team is here to assist you.